Shipping policy

Shipping Policy

Last updated: September 22, 2026

We work with reliable carriers to get your order to you as quickly and safely as possible. Below are the details of how we process and ship orders.

Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and public holidays). Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Methods & Rates

Shipping rates and delivery options are calculated at checkout based on destination, weight, and selected service. We offer standard and expedited options where available. Active free-shipping promotions are applied automatically at checkout.

Domestic & International Shipping

We ship to most countries worldwide. International delivery times vary by destination and local postal services. The full list of supported countries appears at checkout.

Estimated Delivery Times

Standard international: 7-21 business days
Expedited international: 3-10 business days

Estimates are provided after dispatch and are not guaranteed. Delays may occur due to customs clearance, weather, or carrier disruptions beyond our control.

Order Tracking

A tracking number is emailed as soon as your order leaves our warehouse. Track your parcel through the carrier's website using the provided number.

Shipping Restrictions

Some products (e.g., certain electronics, liquids, or aerosols) may be restricted to specific regions due to carrier or regulatory rules. If an item cannot ship to your address, we'll notify you before fulfillment.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delayed or lost shipments caused by incorrect or incomplete address information. Re-shipment of returned-to-sender parcels may incur additional fees.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs clearance fees, determined by the destination country and the responsibility of the customer. These charges are not included in the item price or shipping cost and are collected by the carrier or customs authority upon delivery.

Lost, Delayed, or Undelivered Packages

If your parcel is delayed beyond the estimated window or marked undelivered, contact us with your order number. We'll open a trace with the carrier and, where applicable, arrange a reshipment or refund. We are not liable for packages stolen after confirmed delivery.

Order Modifications & Cancellations

Changes or cancellations can only be made before the order is processed. Once an order enters fulfillment, it cannot be modified. Contact us as soon as possible if you need assistance.